Tuesday, 22 November 2011

Customer Service...

Customer Service appears to be at the top of my list this week. Every single person we come into contact with in the course of our business life is a customer or a contact and the way that we treat our customers is, as I've said before, the backbone of our business.

We were lucky when we were running our office support staff agency to be able to spend a little more time with people who were looking for jobs than other recruiters. More often than not it's the smaller businesses that have the time or perhaps take the time to invest in people because their work lives are not target driven in the same way that they are if they work for a larger company. Customer service is at the top of their list.

I speak to office support staff jobseekers every day and I hear story upon story about how they are treated in the course of their job search. A search that, in the current climate, is becoming more and more of a challenge. I felt compelled to write something about this today because I had an email from a jobseeker about a recruiter who insisted that the she reveal her age before the recruiter would take her application any further. Something which is in fact against the law. The truth is that it wasn't even the fact that she wanted to know her age that was so upsetting for the person in question, it was the way in which she was treated, the rudeness she experienced that she found so difficult to deal with.

It costs absolutely nothing to be polite and kind to people. We all have busy working lives but I know that most of us do our best to treat others in the way that we would like to be treated and that the level of customer service we provide in our businesses is merely a reflection of personal values and our commitment to them.

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